Ordering
The things people ask us most. Can't see yours? Call (07) 5494 9448.
How does ordering online work?
Choose a standard size, pick your options and check out. We make it in our Baringa factory, and you pick it up free or we deliver. See how ordering works.
How do I pay?
You pay online at our secure checkout, using any of the payment options shown there.
Can I get a size or frame colour that isn't listed?
Yes. Custom sizes and frame colours just need to be quoted. Contact us with your sizes, plans or colour and we’ll send you a quote.
How long will it take?
Our current lead time is 3–4 weeks from order confirmation. We'll call you when it's ready.
Can I change my order after it's placed?
No. Your order goes into production straight away, so it can't be changed once it's placed. Please check your size, colour, glass, screen, reveal and handing before you check out.
Sizes & reveals
What sizes do you offer?
All our windows and doors come in industry standard sizes, listed as height × width. Choose the size you need from our range. If you need a size or frame colour that isn't listed, send us your sizes for a custom quote.
What reveal size do I need?
It depends on how your wall is built. As a general guide: no reveal for blockwork or concrete, 100mm for a 90mm timber frame, 116mm for brick veneer with a 70mm frame (about 220mm wall), and 138mm for brick veneer with a 90mm frame (about 240mm wall). This is a general guide only, so check your wall construction or ask your builder before ordering. Our reveals are 18mm pre-primed pine and included in the price.
Glass, screens & options
What glass can I choose?
Clear toughened safety glass is standard. You can upgrade to Grey (tinted), Satinlite (frosted for privacy) or Low E, and most windows also come double glazed. Every upgrade price is shown on the product page before you add to cart.
Single or double glazed?
Single glazing suits most homes. Double glazing does a better job of keeping out heat, cold and noise. Low E double glazing is our best performer.
Which screen should I choose?
A flyscreen keeps insects out. Our Diamond Grille screen adds a decorative grille for extra security, and our Stainless Steel Security Screen is our most secure option, with 316 marine grade stainless steel mesh. You can also order without a screen and add one later.
What is a fall prevention restriction?
It limits how far a window opens. Building rules can require one on some windows, such as bedroom windows on upper floors. If you're not sure whether you need one, check with your builder or certifier.
Delivery & pickup
How much is delivery?
It depends on your area and your order total, and it's one fee for the whole order. Delivery starts from $75 on the Sunshine Coast. Check your postcode above to see your price. You'll also see it at checkout before you pay.
Is pickup really free?
Yes, on any order size. Choose pickup at checkout and collect from our factory at 2/4 Abeles Street, Baringa once your order is ready. Pickup hours are Mon–Thu 7am–2pm and Fri 7–11am.
When will my order be ready?
Our current lead time is 3–4 weeks from order confirmation. We'll call you when it's ready to book a delivery time or arrange pickup.
Do you deliver outside these areas?
Not through the online shop yet. Pickup from Baringa is free, or call us on (07) 5494 9448 and we'll work out a delivery quote.

